1 Write the terms for the definitions.
1 dealing with customers in a polite, helpful way: ……customer service……
2 advertising something: p………………
3 things that you buy: p………………
4 a reduction in price: d………………
5 a piece of paper that shows you bought something: r………………
6 the money a shop gives you back because you aren’t happy with what you bought: r………………
7 to change one thing for another thing: e………………
8 buying on the internet: o……………… s………………
Answer
2 promotion 3 purchases 4 discount
5 receipt 6 refund 7 exchange
8 online shopping
2 Complete the sentences. You do not need all the words.
charge exchange discount promotion purchase refund send it back serve shop |
1 The department store has a ……promotion…… on at the moment.
2 The market is my favourite place to ………………. .
3 There’s no one to ………………. me in this shop!
4 Don’t go to that restaurant. They ………………. too much for their food.
5 I don’t like this computer, so I want to ………………. .
6 They couldn’t repair my tablet, so I asked for a ………………. .
Answer
2 shop 3 serve 4 charge 5 send it back
6 refund
3 Complete the dialogue with words or phrases from Exercises 1 and 2.
A: That’s a nice laptop. Did you spend a lot of money on it?
B: No, there was a 1……promotion…… on the internet. I know some websites which 2………………. less money than the usual shops, and I also got a 10% 3………………. on this laptop.
A: I don’ t like 4………………. . If you have a problem, you can’t 5………………. easily.
B: That’s not always true. With this laptop, if there’s a problem, I don’t get a 6………………., but I can 7………………. it for another one.
Answer
2 charge 3 discount 4 online shopping
5 send it back 6 refund 7 exchange
4 Complete the sentences with words or phrases with any.
1 I didn’t feel well yesterday, and today I still don’t feel ……any better…… .
2 I don’t go to the market, because there isn’t one in this town ………………… .
3 I’ve looked, but I can’t find the shop ………………… .
4 The shop was empty – there wasn’t ………………… there.
5 I’m tired. I don’t want to shop ………………… . I want to go home.
6 I sent the bag back because it wasn’t ………………… . I didn’t like it.
7 I didn’t spend any money. There wasn’t ………………… I wanted.
Answer
2 any more / any longer
3 anywhere
4 anyone / anybody
5 any longer / any more
6 any good
7 anything
5 Find and correct the mistake in each sentence.
1 I don’t shop in the centre any better. ……any longer……
2 I haven’t got anyone nice to wear! ………………………..
3 Have you got any better money? ………………………..
4 I bought a new computer, but it isn’t any than the old one. ………………………..
5 How is the new clothes shop? Is it good any? ………………………..
6 I don’t know anywhere who likes shopping on busy weekends. ………………………..
7 Do you know anything that I can buy some good trainers? ………………………..
Answer
2 anyone anything
3 any better any more
4 any any better
5 good any any good
6 anywhere anyone/anybody
7 anything anywhere
6 Choose the correct options.
A: I don’t have 1………………. to wear for the party at the weekend.
B: Don’t worry! There won’t be 2………………. important there!
A: Yes, but I don’t want to wear the same old clothes 3………………. .
B: Well, do you know that store in the city centre, in the square? They’re having a 4………………. at the moment. You can get a 10% 5………………. on clothes.
A: But they always 6………………. a lot – 10% isn’t 7………………. when the original price is so high.
B: How about the market on Saturday morning? It’s a great place to 8………………. for unusual old things.
A: Great idea!
1 A anything B any more C any good
2 A any B anyone C anything
3 A any more B any better C anything
4 A refund B discount C promotion
5 A refund B discount C receipt
6 A charge B serve C exchange
7 A any more B any longer C any good
8 A shop B serve C purchase
Answer
2 B 3 A 4 C 5 B 6 A 7 C 8 A
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