1  Write the terms for the definitions.

1   dealing with customers in a polite, helpful way: ……customer service……

2   advertising something: p………………

3   things that you buy: p………………

4   a reduction in price: d………………

5   a piece of paper that shows you bought something: r………………

6   the money a shop gives you back because you aren’t happy with what you bought: r………………

7   to change one thing for another thing: e………………

8   buying on the internet: o……………… s………………

Answer

2 promotion   3 purchases   4 discount

5 receipt   6 refund   7 exchange

8 online shopping

2  Complete the sentences. You do not need all the words.

charge     exchange     discount     promotion

purchase     refund     send it back     serve     shop

1   The department store has a ……promotion…… on at the moment.

2   The market is my favourite place to ………………. .

3   There’s no one to ………………. me in this shop!

4   Don’t go to that restaurant. They ………………. too much for their food.

5   I don’t like this computer, so I want to ………………. .

6   They couldn’t repair my tablet, so I asked for a ………………. .

Answer

2 shop   3 serve   4 charge   5 send it back

6 refund

3  Complete the dialogue with words or phrases from Exercises 1 and 2.

A:   That’s a nice laptop. Did you spend a lot of money on it?

B:   No, there was a 1……promotion…… on the internet. I know some websites which 2………………. less money than the usual shops, and I also got a 10% 3………………. on this laptop.

A:   I don’ t like 4………………. . If you have a problem, you can’t 5………………. easily.

B:   That’s not always true. With this laptop, if there’s a problem, I don’t get a 6………………., but I can 7………………. it for another one.

Answer

2 charge   3 discount   4 online shopping

5 send it back   6 refund   7 exchange

4  Complete the sentences with words or phrases with any.

1   I didn’t feel well yesterday, and today I still don’t feel ……any better…… .

2   I don’t go to the market, because there isn’t one in this town ………………… .

3   I’ve looked, but I can’t find the shop ………………… .

4   The shop was empty – there wasn’t ………………… there.

5   I’m tired. I don’t want to shop ………………… . I want to go home.

6   I sent the bag back because it wasn’t ………………… . I didn’t like it.

7   I didn’t spend any money. There wasn’t ………………… I wanted.

Answer

2   any more / any longer

 anywhere

 anyone / anybody

5   any longer / any more

6   any good

7   anything

Find and correct the mistake in each sentence.

1   I don’t shop in the centre any better.   ……any longer……

2   I haven’t got anyone nice to wear!   ………………………..

3   Have you got any better money?   ………………………..

4   I bought a new computer, but it isn’t any than the old one.   ………………………..

5   How is the new clothes shop? Is it good any?   ………………………..

6   I don’t know anywhere who likes shopping on busy weekends.   ………………………..

7   Do you know anything that I can buy some good trainers?   ………………………..

Answer

2   anyone   anything

3   any better   any more

4   any   any better

5   good any   any good

6   anywhere   anyone/anybody

7   anything   anywhere

Choose the correct options.

A:   I don’t have 1………………. to wear for the party at the weekend.

B:   Don’t worry! There won’t be 2………………. important there!

A:   Yes, but I don’t want to wear the same old clothes 3………………. .

B:   Well, do you know that store in the city centre, in the square? They’re having a 4………………. at the moment. You can get a 10% 5………………. on clothes.

A:   But they always 6………………. a lot – 10% isn’t 7………………. when the original price is so high.

B:   How about the market on Saturday morning? It’s a great place to 8………………. for unusual old things.

A:   Great idea!

1 A anything     B any more     C any good

2 A any     B anyone     C anything

3 A any more     B any better     C anything

4 A refund     B discount     C promotion

5 A refund     B discount     C receipt

6 A charge     B serve     C exchange

7 A any more     B any longer     C any good

8 A shop     B serve     C purchase

Answer

2 B   3 A   4 C   5 B   6 A   7 C   8 A

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